The site promises that the unit will be shipped within 24 hours of ordering then delivered in 2-3 days. Mind you, that’s regular days that they promise. Ordered my set on 5/21 and now a week later I’m still waiting. Last update, they said it will be here today so I used my only work from home day to be here to sign for the delivery as required, halfway through the day, the rug gets pulled and it’s now coming tomorrow when I can’t even be home to sign.
They also lied and stated that they flagged the delivery promise and we’re going to have it removed.. it’s still there above this review to bait more folks in. Not surprised.
Terrible overall experience. Only positive is that their customer service associates actually respond to emails. Otherwise, I would not trust any proposed timeframes. They were also not willing to work with me on expedited delivery or any complimentary add-on (sand bags, side extension etc.) for the trouble, so the apology I received rings pretty hollow.