We will contact you during our regular business hours, Monday-Friday between 8AM and 5PM EST.
PRODUCT DAMAGED IN TRANSIT
If the product is damaged in transit due to shipper neglect, please contact us immediately.
To return a product damaged in transit, either refuse the package(s) or contact us at 1-213-200-6145.
1 YEAR LIMITED MANUFACTURER’S WARRANTY - ALL PRODUCTS
This warranty does not cover damages resulting from
- anticipated wear
- lost merchandise or
- damage from the elements
Do not leave products outside, as prolonged exposure to sun and rain will degrade them. Damage due to weather exposure is not covered under warranty. This warranty is valid in the USA only. Proof of purchase is required for warranty coverage.
Questions? Email firstname.lastname@example.org
To reach out to us regarding to a warranty issue, please email the following information to email@example.com :
- Name of product
- Name of damaged part needed
- Picture of damage(s)
- Copy of receipt to verify date of product purchase or order number if purchased directly from our website
- Name and shipping address
We will contact you during our regular business hours, Monday-Friday between 8AM and 5PM PST.