At Spornia, we know that life happens. While it’s our intention that every customer who orders from our website be fully satisfied with their order, if for any reason you decide you would like to return your order, we’ll be more than happy to work with you to process the return.
We offer our customers a hassle-free 30-Day Return Policy. If a customer needs to return an item for ANY reason, they’re able to do so within 30 days — the customer is responsible for the return shipping (taking advantage of our discounted rates). Return requests submitted beyond the 30-day mark will not be considered.
Customers may contact firstname.lastname@example.org, at which point we will confirm the eligibility of the return and provide a return authorization number and a prepaid shipping label. Returned items must be in the original packaging, include all parts and components, and be free of damage. If a return is accepted that does not meet these guidelines, a restocking fee up to 15% will apply. As soon as your return is initiated, received, and inspected, we will notify you of the approval or rejection of your refund. Once your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 business days. The restocking fee and return shipping will be subtracted from the total refund amount.
Products eligible for return/exchange must be like-new, undamaged, and must contain all original product packaging and accessories. For technology returns (such as launch monitors or projectors), all items must be undamaged and unregistered.
If the product is damaged upon arrival, you must make note of it immediately when signing for delivery and send photos to email@example.com within 24 hours of delivery. Spornia will be happy to pay for return shipping on defective, damaged, or incorrect merchandise. We will ensure you get the product you ordered, undamaged, as soon as possible. Note: Items that become damaged after use are non-refundable.
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to firstname.lastname@example.org the day of delivery. Spornia will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to restocking fees and return shipping costs.